Sorry.' Any way y'all can help me or give me advice on how to ban my hijacked account? Or actually reach customer service that actually could help me? My friends and I report my hijacked account every few days and have called/ direct messaged microsoft and xbox and they either haven't responded or don't care and said 'Just make a new account. He fradulently gifted games to his other account Personal Information] so I no longer reset the password or email to regain control of my account. I tried resetting the email and password and he hacked it again and changed the email to his email [ Mod Removed. He changed the email from my email to his email. Someone hijacked my account gamertag: Schrammwow and has been using my account every day.