Important: If you’ve encrypted your device, you’ll need your BitLocker key to reset your PC If you don’t know your BitLocker key, see Find my BitLocker recovery key. Your PC isn't working well and you recently installed an app.Ĭlick one of the recovery options below and follow the steps to try to get things working again. Go back to your previous version of Windows You want to reinstall your previous operating system. Use a recovery drive to restore or recover your PC Your PC won't start and you've created a recovery drive. Use installation media to restore your PC Your PC won't start and you haven't created a recovery drive. Use installation media to reinstall Windows 10
Your PC won't start, you haven't created a recovery drive, and resetting your PC didn't work. Your PC isn’t working well and it’s been a while since you installed an app, driver, or update. Your PC isn't working well and you recently installed an update.
If you're having problems with your PC, the following table can help you decide which recovery option to use.
